Terms & Conditions

TERMS & CONDITIONS

Fare Changes

All bookings are not guaranteed until ticketed. At times, even after the confirmation of a reservation, the fare may change as revised by the supplier. We will notify you of any fare changes and we do not assume any responsibility – financial or otherwise for any such fare changes made by the supplier. We will notify you of the new fare and at that point you may either cancel or still purchase the product or service at the new cost. You have the right to cancel the booking at no cost to you if there is a fare increase before ticketing and prior to your card being charged; you will not be charged any fees for cancelling such a booking..

Visa And Entry Requirements

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found at www.travel.state gov and also with the consulate/embassy of the country(s) you are visiting or transiting through. Rewards Travel will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.

Your transaction with Rewards Travel does not guarantee entrance to the country of destination. Traveler understands that Rewards Travel accepts no responsibility for determining passenger’s eligibility to enter or transit through any specific country. Information, if any, given by Rewards Travel’s employees must be verified with government authorities. Such information does not imply responsibility on Rewards Travel’s behalf.

CREDIT CARD PAYMENT

All credit cards must have a verifiable US, Canadian or other country billing address. All bookings and fares are not guaranteed until ticketed by the supplier. For hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation number by email.When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary “hold” on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.If your credit card is declined for any reason, we will notify you within 72 hours. Simply submitting the credit card does not automatically guarantee ticketing.Rewards travel bears no responsibility in the event your credit or debit card is not approved or charged.There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.Rewards travel uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse Rewards travel in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank.

CREDIT CARD DECLINES

If your credit card declines at the time of processing your transaction, we will make all efforts to notify you by email within 72 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.

BAGGAGE POLICIES

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costs. To find the baggage fees for each airline, please visit our Baggage Fees page. Baggage fees range from $15 up to $200 or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

SEATS,MEALS,FREQUENT FLYER AND OTHER SPECIAL REQUESTS

Please note that your seats, meals, frequent flyer and other special requests are requests only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.

ITINERARY RE-CONFIRMATION

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines and routing including all airport changes. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Rewards travel customer service agent within 4 hours from the time the booking was completed.If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.You are requested to review and save the itinerary.

HUMAN ERROR
​If any of our agents make a mistake in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Rewards travel stands committed to providing compensation up to a maximum of the entire service fees that Rewards travel has collected for that booking in addition to a $50 coupon as redemption towards purchases from Rewards travel within 12 months in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Rewards travel will not be responsible for these errors.

EXCHANGE FEES
For any itineraries where changes are permitted, an exchange/change fee is charged by Rewards Travel, Inc. plus airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. (These fees are subject to change without notice, the latest updated fees will be provided by the agent on the call.) Our Recommended Ticket Exchange fees (not including airline fees and not including fare difference) are:

Domestic Coach / Economy Travel – with a departure date more than 10 days away – up to $100

Domestic Coach / Economy Travel – with a departure date within 10 days – up to $150

International Coach / Economy Travel – with a departure date more than 10 days away – up to $200

International Coach / Economy Travel – with a departure date within 10 days – up to $300

As per our “Compassion Exception Policy”, customers who are senior citizens, in the military or physically impaired, have been affected by natural disasters, or are terminally ill can get a waiver on all or a portion of Rewards travel fees. Please review our Compassion Exception Policy in detail.

OUR FEES AND EXCEPTIONS
“Domestic Travel” means any travel within the United States and Canada.

“International Travel” means any travel outside of the United States and Canada.

“Passenger Type” means adult, child, infant, senior, student, youth and military.

ONLINE TRANSACTION BOOKING FEES

For most airfares purchased online, Rewards travel’s recommended booking service fee is approximately $28 per person on all passenger type tickets for both domestic and international travel. This fee may vary and is subject to change without notice. TOTAL FINAL PRICE REFLECTED IS THE ACTUAL AMOUNT TO BE PAID WHICH ALREADY INCLUDES ANY UPDATED FEES AND DISCOUNTS. YOU HAVE THE RIGHT TO NOT MAKE THE PURCHASE IF THE TOTAL AMOUNT IS NOT ACCEPTABLE.

Billing: 

Your credit card maybe billed in multiple charges not exceeding the total amount. All transaction service fees are 100% non-refundable.
Exceptions to the Service Fees Policy:

  • Online hotel booking service fees – up to $15 per night, per room.

  • Online car rental booking service fees up to $15 per rental.

  • Online vacation package booking service fees – up to $50 per person.

  • Business and First Class Airfares – Service fees are up to $100 per passenger on all passenger type tickets.

  • Multi-city trips – Service fees are up to $100 per passenger on all passenger type tickets.

  • Multi airline trips / Cities with high fraud rates / Flights booked within 24 hours of departure – Service fees are up to $35 per passenger on all passenger type tickets.

Service Fees – No representations are made for the service fees charged. It is only for Site usage and booking creation. No representations are made for service fees charged for booking through our call center and those fees may be higher. There are no representations or warranties except for using our call center agent’s assistance in searching various airfares and other travel products and making the booking. All types of service fees may change at any time and the most updated fees may not be reflected here.

CANCEL AND EXCHANGE

Most of our airline tickets are 100% non-refundable. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler with travel on the same airline. An applicable penalty and a fare difference (if any), will be added in these cases. Usually the credit issued by the airline supplier is valid with time constraints and a specific expiration date and should be discussed with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. A cancellation fee of $50 per person per ticket must be paid to us at the time of cancelling the booking; we retain this fee. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to the pay fare difference (if any), applicable airline penalties for that fare and Rewards travel’s exchange fees. All such changes are governed by the airlines’ rules and regulations and are out of our control. Rewards travel does not provide any representations or guarantees on changes or fees. If you are cancelling the booking and applying for a refund please read our Refunds Policy. Read more about our Change Policy if you wish to exchange the tickets for new dates or routing.

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors. As per our “Compassion Exception Policy”, customers who are senior citizens, in the military or physically impaired, have been affected by natural disasters, or are terminally ill can get a waiver on all or a portion of Rewards Travel, Inc. fees. Please review our Compassion Exception Policy in detail.

CANCEL AND REFUND

Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:

  • you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;

  • you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing); and

  • we are able to secure waivers from suppliers to process this requested cancellation and refund.

We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Rewards travel will charge a fee for processing this $50 – $300. All refund fees are charged on per ticket per person basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our fees that may have been charged to you for such refund processing, but not our previously charged service fees for the original travel reservation or booking. 

As per our “Compassion Exception Policy”, customers who are senior citizens, in the military or physically impaired, have been affected by natural disasters, or are terminally ill can get a waiver on all or a portion of Rewards travel fees. Please review our Compassion Exception Policy in detail.

CST# 2083701-40